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    Cancellation & Refund Policy

    Last updated: April 11, 2026

    1. Overview

    At RetailDesign.AI, we provide AI-powered design generation services. Due to the nature of AI services and the computational resources consumed upon generation, all sales are final. This policy outlines our cancellation process and refund guidelines to ensure transparency for all our users.

    2. Subscription Cancellation

    2.1 How to Cancel: You may cancel your subscription at any time through your account dashboard. Navigate to Settings > Subscription > Cancel Subscription. You can also contact our support team at support@retaildesign.ai for assistance.

    2.2 Cancellation Timing: You can cancel your subscription at any point during your billing cycle. Your cancellation will take effect at the end of your current billing period.

    2.3 Access After Cancellation: Upon cancellation, you will continue to have full access to all paid features until the end of your current billing period. After this period ends:

    • Your account will revert to the free tier with limited functionality
    • Your saved projects and designs will remain accessible in view-only mode
    • You will no longer have access to AI generation features
    • Any unused generation credits will expire

    3. No Refund Policy

    3.1 All Sales Are Final: Due to the nature of AI-powered services, where computational resources are consumed immediately upon use, we do not offer refunds on any subscription plans or credit purchases. This policy is consistent with industry standards across AI platforms.

    3.2 Why No Refunds: When you use RetailDesign.AI:

    • AI generation consumes significant computational resources that cannot be recovered
    • Generated designs and outputs are delivered instantly and cannot be "returned"
    • Access to premium features is granted immediately upon payment
    • This policy ensures sustainable pricing for all users

    3.3 We Recommend: Before subscribing, we encourage you to:

    • Use our free tier to explore the platform and understand its capabilities
    • Review our pricing page to understand what each plan includes
    • Start with a monthly plan if you are unsure about long-term commitment
    • Contact support with any questions before purchasing

    4. Exceptional Circumstances

    While we maintain a strict no-refund policy, we may consider exceptions solely at our discretion for:

    • Duplicate charges due to technical billing errors on our end
    • Extended service outages (exceeding 72 hours) that significantly impacted your ability to use the platform
    • Unauthorized charges that you can demonstrate were not made by you

    To report any of the above, contact us at support@retaildesign.ai within 7 days of the charge. Such requests are evaluated at our sole discretion.

    5. Annual Subscriptions

    5.1 Annual Plan Cancellation: If you have an annual subscription:

    • Annual subscriptions are non-refundable once purchased
    • You will retain access to all features until the end of your annual billing period
    • Your subscription will not auto-renew after cancellation
    • No partial refunds are provided for unused months

    5.2 Consider Monthly First: If you are unsure about committing to an annual plan, we recommend starting with a monthly subscription to ensure the service meets your needs.

    6. Auto-Renewal

    6.1 Automatic Billing: All subscriptions automatically renew at the end of each billing period (monthly or annually) unless cancelled before the renewal date.

    6.2 Renewal Notifications: We will send you a reminder email 7 days before your subscription renews. This email will include:

    • Your renewal date and amount
    • Instructions for cancelling if you wish to do so
    • Any upcoming price changes (if applicable)

    6.3 Your Responsibility: It is your responsibility to cancel before the renewal date if you do not wish to continue. Renewal charges are non-refundable.

    6.4 Failed Payments: If your payment method fails at renewal, we will attempt to charge it again over the following 7 days. If payment cannot be collected, your subscription will be downgraded to the free tier.

    7. Credit Purchases

    7.1 One-Time Credits: One-time credit purchases (generation packs, add-ons) are non-refundable under all circumstances.

    7.2 Credit Expiration: Purchased credits may have an expiration period as specified at the time of purchase. Expired credits are not refundable or transferable.

    8. Data Retention After Cancellation

    After your subscription ends:

    • Your account and basic project data will be retained for 90 days
    • You can export your projects and designs during this period
    • After 90 days, we may delete your generated designs and project data
    • Account information necessary for legal compliance will be retained as required by law

    If you wish to permanently delete your account and all associated data, please contact our support team.

    9. Contact Us

    If you have any questions about our Cancellation and Refund Policy, please contact us:

    This policy is part of our Terms of Service. By subscribing to RetailDesign.AI, you acknowledge that you have read and agree to this Cancellation and Refund Policy, including our no-refund policy for AI services.