Cancellation & Refund Policy

• Cancel any time. You keep paid access until the end of the period you have paid for.
• Credits you have used are not refunded. Unused time on a cancelled plan is not refunded.
• Billing mistakes, duplicate charges and charges you did not make are always put right.
• If the law where you live gives you a refund or withdrawal right, you keep it.

How. Sign in, open Profile → Subscription, and choose cancel. You can also email info@retaildesign.ai from your account address and we will do it for you.

When it takes effect. Cancellation stops the next renewal. Your plan, credits and paid features stay active until the end of the current billing period, monthly or annual. At that point your account moves to the free plan and any unused credits lapse.

Your work. Nothing is deleted when you cancel. Your projects, uploads and generated designs remain in your account on the free plan. To delete your account entirely, email us; see the Privacy Policy for how long deletion takes.

Changing plan. Contact us before switching plans, including from a legacy plan such as Lite or Founder, so we can confirm the effective date and any price difference before anything changes.

Automatic renewal. Subscriptions renew automatically at the end of each period at the price shown when you subscribed, unless we have given you at least 30 days’ notice of a change. It is your responsibility to cancel before the renewal date if you do not want to continue. Dodo Payments, our payment provider, emails invoices and receipts for each charge.

Failed payments. If a renewal payment fails, Dodo retries it according to its schedule. While payment is outstanding your subscription is marked past due and paid features pause. If payment is not collected before the period ends, the subscription ends and the account moves to the free plan. Update your payment method through the link in Dodo’s payment-failed email or from Profile → Subscription.

Credits you have used. Each generation consumes third-party AI compute the moment it runs, so credits that have been used are not refunded.

Unused time. We do not give partial refunds for the remainder of a monthly or annual period after you cancel. If you are unsure about an annual plan, start monthly.

Our mistakes. If you were charged twice, charged the wrong amount, or charged after cancelling, tell us and we refund the difference in full. There is no time limit on reporting a billing error.

Charges you did not make. If you believe a charge on your card was not authorised by you, contact us and your card issuer. We cooperate with the issuer’s dispute process.

Outages. If the Service is unavailable for more than 72 continuous hours in a billing period for reasons within our control, we will credit or refund a proportionate amount on request.

Discontinued features. If we retire a tool your current plan was sold with and do not replace it with an equivalent, you may cancel and we refund the unused part of the current period.

Nothing here removes rights you have under the law where you live. If you are a consumer in the European Union or United Kingdom, you may withdraw from a new subscription within 14 days of purchase; if you have used credits in that time we may deduct a proportionate amount for the service already provided. Consumers in India keep their rights under the Consumer Protection Act. Payments are processed by Dodo Payments as merchant of record, and Dodo’s buyer terms also apply to the payment itself.

Email info@retaildesign.ai from the address on your account with the date and amount of the charge. We reply within 5 business days. Approved refunds are returned to the original payment method by Dodo and usually appear within 5 to 10 business days.

This policy is part of our Terms of Service. It was last updated on 16 September 2026.